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Account Issues and Troubleshooting
Having trouble with your account? Look here!
Help! My account is not using my organization license
Many users belong to an organization that has purchased or is trialing a scite license. This guide will help you troubleshoot if you are trying to access that license but cannot. If you are unsure whether your organization has a license or would like your organization to purchase or trial a license please let us know at firstname.lastname@example.org The most important thing you need to know is: You must create an account or log in using the authentication method your organization has sign up for. If you do
Help! I can't register or login!
If you can't register or login, it is likely that you are already registered in the system and you are using the wrong method to login with. "Looks like this account was created without a password" This means that you sign up with facebook, google, or ORCID. You need to sign in with those methods if you did so. You cannot create a new account for this email. If you do not want to sign up with google etc. and instead want to create an account with a password then you can contact us at hi@s