Articles on: Account Issues and Troubleshooting

Help! My account is not using my organization license

Many users belong to an organization that has purchased or is trialing a scite license. This guide will help you troubleshoot if you are trying to access that license but cannot.
If you are unsure whether your organization has a license or would like your organization to purchase or trial a license please let us know at

The most important thing you need to know is: You must create an account or log in using the authentication method your organization has sign up for.

If you do not, then your account will not be using the organization license until you use the authentication method your organization has provided.
When you login or sign up with the authentication method at least once, you will have access to your organization license permenantly even if not using the authentication method.

Please contact us at if you do not know what your authentication method is. It is usually using an institutional proxy or SSO.

Logging in with your institutional email is usually not enough to authenticate.

My account is on a trial or says I have to pay?

This means you have not used the authentication method provided to login or sign up. Please do so.

Do I always have to use the organization authentication?

No, you only need to use it once to sign up (or login if you already signed up)

Updated on: 10/14/2021

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